Shipping policy

Shipping Policy

Hanu Jewels is committed to delivering your jewelry in a timely and secure manner. Please review our shipping policy below:

  1. Processing Time

    • Orders are processed within 2-4 business days after payment confirmation.

  2. Shipping Rates and Delivery Times

    • Domestic (Canada):

      • Standard Shipping: Estimated delivery time: 5-7 business days
      • Express Shipping: Estimated delivery time: 2-3 business days

    • International:

      • Standard International Shipping: Estimated delivery time: 10-15 business days
      • Express International Shipping: Estimated delivery time: 5-7 business days

    Please note that delivery times are estimates and may vary depending on the destination and external factors.

  3. INTERNATIONAL SHIPPING & CUSTOMS

    Duties, Taxes & Import Fees International customers are responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by their country's customs authorities. These fees are NOT included in your order total and will be collected by the shipping carrier upon delivery.

    Shipping Terms We ship internationally using DDU (Delivered Duty Unpaid) terms. This means:

    • You are responsible for paying all customs duties and taxes
    • Additional fees may be charged by your local customs office
    • Delivery may be delayed if customs payments are not made promptly

    Important Notes

    • Customs fees vary by country and are determined by your local customs authority
    • We cannot predict or control these additional charges
    • Refused shipments due to unpaid customs fees will result in return shipping charges
    • We are not responsible for packages held by customs or additional storage fees.
    • Customs fees vary by country and are determined by your local customs authority
      • We cannot predict or control these additional charges
      • Refused shipments due to unpaid customs fees will result in return shipping charges
      • We are not responsible for packages held by customs or additional storage fees

  4. Order Tracking

    • Once your order has shipped, you will receive a confirmation email with tracking information.

  5. Shipping Address

    • Please ensure that your shipping address is correct. Hanu Jewels is not responsible for orders shipped to incorrect addresses provided by the customer.

  6. Contact Information

    • For any shipping-related inquiries, please contact us at hanujewelss@gmail.com